Problem:
As demand for their product grew, their team struggled to keep up with customer inquiries:
- Hundreds of repetitive questions daily
- Customers abandoning purchases due to slow response times
- Expensive customer service costs
Solution
By implementing AI-driven customer support & chatbots, they:
- Deployed a 24/7 AI chatbot to handle FAQs, order tracking, and product recommendations
- Automated customer inquiries via social media, email, and their website
- Integrated A.I with their CRM to personalize responses based on purchase history
Results in 60 Days:
- Customer response time dropped from 3 hours to instant
- Customer service costs reduced by 70%
- Customer satisfaction score increased by 35%
- Online sales increased by 21% due to faster support
Client’s Takeaway:
“We used to lose customers because we couldn’t answer questions fast enough. Now, A.I handles everything—and we’re converting more buyers than ever!”